Refund policy

Return and Refund Policy

At Root 66 Beauty, we want you to love what you buy. If something isn't right, here's how we handle returns and refunds.

Eligibility
You have 14 days from the date you receive your order to request a return. To be eligible, items must be:
- Unused, unopened, and in their original packaging
- In the same condition you received them
- Accompanied by proof of purchase

Non-returnable items
For hygiene and safety reasons, the following cannot be returned once opened or used:
- Hair extensions, wigs, bundles, closures, and frontals
- Haircare products (shampoos, conditioners, oils, treatments)
- Skincare and cosmetics
- Any item marked "Final Sale"

Faulty or incorrect items
If your item arrives damaged, faulty, or you receive the wrong product, contact us within 48 hours of delivery at hello@root66beauty.com with your order number and clear photos. We'll arrange a replacement or full refund.

How to start a return
Email hello@root66beauty.com with your order number and reason for return. We'll respond within 2 business days with return instructions. Please do not send items back before contacting us.

Return shipping
You are responsible for return shipping costs unless the item is faulty or incorrect. We recommend a tracked service — we cannot process refunds for items lost in transit.

Refunds
Once your return is received and inspected, we'll process your refund to the original payment method within 5–10 business days.

Contact
hello@root66beauty.com